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Voice Process Associate


Teleperformance
Experience : 1 - 2 Years
Location: : Gurgaon
Salary : Rs. 25k - 27k Per Month
Openings : 10
Gender Preferrence : Any
Industry : BPO / Call Center
Qualification :
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Customer Service, Customer Support, Voice Process, Customer Care


Job Description

Eligibility:

  • Graduation is mandatory
  • Excellent communication skills 
  • 6 months of international BPO experience is mandatory
  • Technical knowledge is not compulsory

Responsibilities:

  • Efficient dealing of customer complaints and enabling customer satisfaction
  • Rendering useful administrative support to other members of the customer care team
  • Documenting calls with regards to participant inquires accurately using Call Tracking System
  • Monitoring Call tracking for responses from the administrative team 
  • Taking the follow-up and feedback of the customers

Number of rounds to be held:

      1. HR Round

      2. VNA Round

      3. Metal Test

      4. Ops Round

      5. Versent Round







Fueling Technology
Innovation for Today and Beyond

Western Digital has long been at the forefront of game changing innovations. From the invention of the first hard drive to recent advancements in 3D NAND our journey of innovation continues to inspire those who dare to think big about the possibilities of data.

You & Western Digital

We thrive on the power and potential of diversity. As a global company, we believe that the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe that the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Industry BPO / Call Centre / ITES

No. of Employees 5000

Location Delhi

Website https://talentscrew.com/jobs/teleperformance-jobs/630837

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