Technical Support Executive (us Process)

Technical Support Executive (US Process)

CTC - 3.5-4.0 lacs p.a + (4-5k p.m) night allowance

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Background

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one online learning environment.

Location: We Work, Powai, Mumbai

Key skills

• Understanding Operating Systems like Windows 7,8,10 and macOS.
• Troubleshooting Network and Internet Issues for Clients.
• Fixing Software and Drivers on Client Systems.
• Understanding of Settings and Control Panel Options.
• Fixing Issues in Device Manager and External Devices.
• Understanding Latest Privacy Settings and Access Control in Devices.
• Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
• Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
• Adept at technology to troubleshoot and ensure smooth online class experience.
• Active listening skills, patience, and detail obsession to maintain call logs.

Responsibilities and Duties

• Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
• Answer technical and service questions about the product.
• Ownership for the team mission to create a 5-Star experience for every customer.

Qualifications

• Graduate in Computer Science/IT or strong passion for device and software
  tech debugging
• Min. 1-3 years of relevant experience
• Working hours: 1 am to 10 am OR 8 pm to 5 am
• 6 days working
• 1 weekday off

Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain a life-changing experience.