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Technical Support Executive (us Process)


WhiteHat Education Technologies Private Limited
Experience : 1 - 3 Years
Location: : Mumbai
Salary : Rs. 3 Lac - 4 Lac Per Annum
Openings : 15
Gender Preferrence : Any
Industry : Education
Qualification : Computer Science And Systems Engineering, GRADUATE
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Windows 7, Mac OS X Server, Internet Protocol Suite (TCP/IP), Windows 10, Troubleshooting Hardware And Network Issues., Trouble Shooting, Windows 8, Fixing Defects


Job Description

Technical Support Executive (US Process)

CTC - 3.5-4.0 lacs p.a + (4-5k p.m) night allowance

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Background

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one online learning environment.

Location: We Work, Powai, Mumbai

Key skills

  • Understanding Operating Systems like Windows 7,8,10 and macOS.
  • Troubleshooting Network and Internet Issues for Clients.
  • Fixing Software and Drivers on Client Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience, and detail obsession to maintain call logs.

Responsibilities and Duties

  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer.

Qualifications

  • Graduate in Computer Science/IT or strong passion for device and software
    tech debugging
  • Min. 1-3 years of relevant experience
  • Working hours: 1 am to 10 am OR 8 pm to 5 am
  • 6 days working
  • 1 weekday off

Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain a life-changing experience.

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Industry Technology Platform Development

No. of Employees 100

Location Mumbai

Website https://talentscrew.com/jobs/whitehat-education-technologies-private-limited-jobs/634887

Jobs Posted

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