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Technical Support Executive (MCE Profile)


WhiteHat Education Technologies Private Limited
Experience : 0 - 3 Years
Location: : Mumbai
Salary : Rs. 2 Lac - 3 Lac Per Annum
Openings : 20
Gender Preferrence : Any
Industry : Education
Qualification : Any Graduation , Computer Science And Systems Engineering
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Troubleshooting, Technical Support, Mac OS X Server, Windows 10, Windows 7/8.


Job Description

Technical support executive (MCE profile)

Company Background

In 2030, Artificial Intelligence and Robotics will touch 800 Million jobs. The world will split into creators and consumers. WhiteHat Jr makes kids creators in the new world with the first structured coding curriculum in the world for early childhood. 

Kids learn logic, structure, sequence and algorithmic thinking to generate creative outcomes like animations and apps. All classes are taught via a live 1:1 Online platform connecting Top 99.9th percentile of certified teachers to kids 6-14 years of age.

Location - WeWork Powai, Near L&T. (Mumbai Location only)

Job Summary- Recruit & train teachers at scale in delivering an excellent online classroom experience.

Responsibilities and Duties
• Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
• Understanding Operating Systems like Windows 7,8,10 and macOS.
• Troubleshooting Network and Internet Issues for Clients.
• Fixing Software and Drivers on Client Systems.
• Understanding of Settings and Control Panel Options.
• Fixing Issues in Device Manager and External Devices.
• Understanding Latest Privacy Settings and Access Control in Devices
• Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc
• Adept at technology to troubleshoot and ensure smooth online class experience.
• Active listening skills, patience, and detail obsession to maintain call logs.
Qualifications :
• A bachelor’s degree is required. Graduate in Computer Science/IT or strong passion for devise and software tech debugging
• Min. 1-3 years relevant experience OR Fresher Can Also APPLY

Salary: 20k/month to 25k/month In-hand (Plus performance incentive up to 12k/month)

Work Hours: 10 a.m. - 7 p.m. (Monday-Saturday)

More about WhiteHat Jr:

https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/former-disney-indiaheads-edtech-startup-raises-10-million-in-series-a-round/articleshow/71082167.cms?from=mdr

https://yourstory.com/2019/10/edtech-startup-mumbai-whitehatjr-kids-learn-coding
About Founder: Karan Bajaj, Ex-Discovery CEO | https://en.wikipedia.org/wiki/Karan_Bajaj

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Industry Technology Platform Development

No. of Employees 100

Location Mumbai

Website https://talentscrew.com/jobs/whitehat-education-technologies-private-limited-jobs/634887

Jobs Posted

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