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Senior Software Engineer - SSIS/SSRS/SSAS (3-7 yrs) Gurgaon/Gurugram (Systems/Product Software)

Nityo Infotech Corporation
Experience : 7 - 10 Years
Location: : Gurgaon, Haryana, India
Salary : Salary Not Disclosed By Employer
Openings : 1
Job Function : Engineering
Industry : Information Technology
Qualification : BCA (Bachelor of Computer Application), MCA (Master of Computer Application), Any Graduation
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Microsoft SQL Server, SSIS Developer, Cosmos DB, SSRS


Job Description

Senior Software Engineer - SSIS/SSRS/SSAS (3-7 yrs) Gurgaon/Gurugram (Systems/Product Software)

Detailed Job Description

  • Management of the requests received in T2 queue ensuring Service Requests are actioned and closed within SLA
  • Management of the escalation point from the T1 team ensuring Service Requests are actioned and closed within SLA
  • Troubleshooting and answering service tickets within Tier 2 scope
  • High quality resolution of Service Requests
  • Execute onboarding new Tier 2 systems/processes as identified by Microsoft FTE Business
  • Interfacing and management of escalated tickets to Tier 2
  • Management of various security and distribution groups
  • Seek clarification from requestor as needed
  • Estimate complexity and timeline for resolution
  • Identify root cause for data issue and respond to requestor
  • Excel/MDX/DAX/SQL/Cosmos data analysis
  • Understand platform/upstream process dependencies as potential cause
  • Might need coordination with FTE for some unique scenarios
  • Escalate to Tier 3/Dev team in case of platform issue, CR, new requests
  • Validate access where Tier 1 cannot (such as batch accounts)
  • Manage proactive support communication to end users
  • Upcoming changes/ updates/ training for cubes supported
  • Coordinate with Tier 3/Dev team on data refresh/updates and identify dependencies for end users
  • Support users during office hours, assist with user training sessions
  • Expand knowledge base for new features
  • 100% support role

  • Industry
    Information Technology,Information Services,Information Technology Voice
  • No. of Employees
  • Location
    Mumbai, Maharashtra, India
  • Website
  • Jobs Posted
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    Industry Information Technology,Information Services,Information Technology Voice

    No. of Employees

    Location Mumbai, Maharashtra, India

    Website https://talentscrew.com/jobs/nityo-infotech-corporation-jobs/646

    Jobs Posted

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