Experience : 1 - 4 Years
Location: : Mumbai
Salary : Rs. 4 Lac - 6 Lac Per Annum
Openings : 10
Gender Preferrence : Any
Industry : Education Teaching
Qualification : Any Graduation , Any Post Graduation,MBA
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Problem Solving, Documentation, MS Office, Excellent Communication, Advanced Excel, Interpersonal Skills, V Lookup, Multi-tasking, Customer Satisfaction Enhancement

Job Description

Field: Education-Technology

Responsibilities and Duties

  • Be accountable for the entire Relationship Manager of a growing business
  • Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
  • Needs to manage class rescheduling requests and handle Data-Base and coordinate with Tech team to execute this in the backend to manage ongoing classes.
  • Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
  • The Relationship Manager will be required to communicate with
    customers via phone and email.
  • Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
    Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

  • Excellent communication and Interpersonal Skills
  • Excellent skills in MS Office, Documentation, Advanced Excel eg. V Look-Up.
  • Customer Satisfaction Focus: Ability to listen and active problem-solving skills
  • Multi-tasking
  • Project management: Remarkable detail orientation for making
    accurate trackers
  • Database management: Quick query response and resolution.
  • Ability to analyze large amounts of data
  • Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand
    from recruiting 10,000 to 1 million students in a very short time.
  • Competent time management skills
  • Self-motivated

Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain a life-changing experience.

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Industry Technology Platform Development

No. of Employees 100

Location Mumbai

Website https://talentscrew.com/jobs/whitehat-education-technologies-private-limited-jobs/634887

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