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Genesys Verint Support Engineer Location Malvern

Nityo Infotech Corporation
Experience : 2 - 5 Years
Location: : Malvern, PA, USA
Salary : Salary Not Disclosed By Employer
Openings : 1
Job Function : Information Technology
Industry : Information Technology
Qualification : B.Tech/B.E, BCA (Bachelor of Computer Application), MCA (Master of Computer Application), Any Graduation
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

call center Platform Genesys, Genesys framework, Cognos admin, Avaya, Genesys Infomart, CCA


Job Description

Genesys Verint Support Engineer Location Malvern

Role : Genesys Verint Support Engineer Location : Malvern, PA Duration: Long term Description: Develop and maintain Telephony Infrastructure using Genesys Contact Center Technologies and Verint Call Recording System with Avaya integration. Implement complex yet robust Inbound and Outbound call routing call flows using the following Tools and Technologies: Genesys Framework and Management, GVP (Genesys Voice Portal), Nuance, Java and VXML for IVR (Interactive Voice Response), Virtual Hold, Verint, Avaya, Genesys Infomart, CCA, CCPulse+, Cognos, Oracle 10g/11g/12c, MS SQL 2008 R2 and Cyara. Install, Configure, Upgrade, migrate, administer and maintain the Call Center Infrastructure, troubleshoot and resolve issues by coordinating with Product Vendor as necessary. Apply hot fixes, patches. Collaborate with business and end users to meet business needs with proper Planning, Designing, Developing, Testing and Implementing in Production. Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements Write or contribute to instructions or manuals to guide end users. Create and maintain system documentation, policies, and procedures as part of knowledge management. Responsible for supporting custom tools developed in the company. Perform other similar professional responsibilities as assigned.

  • Industry
    Information Technology,Information Services,Information Technology Voice
  • No. of Employees
  • Location
    Mumbai, Maharashtra, India
  • Website
  • Jobs Posted
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    Industry Information Technology,Information Services,Information Technology Voice

    No. of Employees

    Location Mumbai, Maharashtra, India

    Website https://talentscrew.com/jobs/nityo-infotech-corporation-jobs/646

    Jobs Posted

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