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Customer Support Executive


Max Pacific Corporation Limited
Experience : 1 - 2 Years
Location: : Gurugram
Salary : Rs. 15k - 22k Per Month
Openings : 7
Gender Preferrence : Any
Industry : Logistics/Freight Forward/Distribution/Courier
Qualification : Any Graduation
Certification Required (if any) : Not Mentioned
Notice Period : 15

Key Skills

Customer Satisfaction, Customer Support, MIS Reporting, Logistics Coordinator


Job Description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job Description:

  • Handling calls of Clients, Branches about their queries.
  • Support to assigned customers about their pick up / delivery update with the help of concern branches/delivery locations/concern persons.
  • Reply of mails related to customers, branches and other MPCL staff
  • To share Daily MIS reports with mention current status, delay reason, the reason for
  • Off time delivery and any other to customers and solve their queries on MIS.
  • Follow-ups with branches and concerns to update the status of shipment in software and update POD to get a 100% update of software records to improve performance.
  • Meeting with customers (If required)
  • Any other assignments, given by the company

ABOUT US

The approach in the field of services. In a span of fewer than seven years we are having freight operation covering more than 5000 Pincodes across India, 200 + employees and associates managing operation at over 36 Branch(s).

Max Pacific Logistic was established in the year 2005 with an intention to serve the customer in a unique way in the field of Logistic. Quality services were the main motto to establish Max Logistic with crystal clear goal to delight customers with our, A carriers are one-stop solution providers to all your needs of transportation with a complete range of solutions and logistic support. With an ISO 9001:2000 certification.

We work in a way to implement, engineer and manage the complete process of flow of goods exactly from the level one of origin to the last level on the behalf of our valued customer. Our expertise and hardworking team bunched with dedication lead to success. Above the success.

OUR VISION

To be an organization known for its expertise and thought leadership in developing and innovating supply chain solutions.

OUR MISSION

Dependable, responsive and customer-oriented organization. Be the best in the class organization to partner with. Be an "Employer of Choice". ON THE SPOT, ON TIME, WITH SMILE.

Industry Logistics and Transport

No. of Employees 200

Location Gurgaon

Website https://talentscrew.com/jobs/max-pacific-corporation-limited-jobs/490221

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