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Customer Service Representative Voice/Email


S.R. Recruiters
Experience : Fresher
Location: : Mohali
Salary : Rs. 17k - 21k Per Month
Openings : 1
Gender Preferrence : Any
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Qualification : BCA (Bachelor of Computer Application), MCA (Master of Computer Application), B.A (Bachelor of Arts), B.Com (Bachelor of Commerce), Bachelor of Pharmacy
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Customer Service, Customer Support, Customer Care, ENGLISH COMMUNICATIONS, Typing Speed 30.wpm


Job Description

Job Summary:-


Communication Skills for Agent/Customer interaction: (Voice based Program)

• Clarity of Speech in language supported by agent (English and Hindi mandatory)

• Strong Communication, Customer Service attitude and problem-solving ability

• Rate of speech adaptable to customer conversation

• Extremely good Grammatical and sentence formation skills

• Good vocabulary and use of common phrasing in a language supported by agent

• Proficiency in reading and comprehending the written English language

• Attentive listening – able to listen and probe in order to recognize important information and identify customer needs    Patience to resolve complex issues and customer demand beyond policies

• Typing speed of > 30 WPM

• Negotiation skills and provide effective rebuttals to objections raised by customers/ callers


Responsibilities and Duties:-
Communication skills should be assessed using an online/voice assessment tool [Versant or other similar tool]

a. For inbound Tech program, versant [or similar other tool] score of 5 or above is required.

b. For Outbound and Non-Tech Queues, versant [or similar other tool] score of 3 or above is required (Non-Voice)

Job Type: Full-time

S.R. Recruiters is counted amongst the leading names in the placement industry. We are in the business of providing best-in-class placement services to clients at the most affordable charges. Being a customer-centric firm, we have always aimed at attaining the utmost customer satisfaction by providing superior class placement services to both candidates and organizations. The list of placement services that we offer comprises career consultancy services, manpower recruitment services, HR consultancy services, freelancer services, training services, and placement consultancy services. We cater to various industries such as pharmaceuticals, BPO, IT, FMCG, immigration, real estate, manufacturing, automobiles & engineering, banking & finance, office & backend office jobs, insurance, event management, sales & marketing, export/ Import IT/ ITES, medical/ healthcare, retail, construction and technical.

S.R. Recruiters is an MSME certified recruitment agency located at Chandigarh (Punjab, India) having Pan India operation and was incorporated in the year 2018. S.R. Recruiters has become a promising name in the placement industry in a short period under the leadership of Mr. Vijay Kumar (owner).

TEAM POWER

This calls for our team to possess sensitivity, rigor and demands a high degree of positioning and persuasion skills. At S.R., the client will always have the advantage of dealing with the best-suited consultant committed to providing the highest level of service. As our Group Tag Line says We Serve “Quality”, We ALL Strongly believe in “QUALITY” and NOT “QUANTITY”.

HOW WE DIFFER?

At S.R. Recruiters, we believe that we are an extension of our client’s HR team and must perform as a responsible representative of their organization. We, further, like to highlight the following for the comfort level of our prospective clients. Our database has been constructed with years of experience, dedicated resources including references, headhunting, media and job fairs. We continually emphasize upgrading the database by exploring new resources.

CUSTOMIZED SOLUTIONS

We understand that the requirement of each client is unique, so we provide a fresh perspective & young talent of management professionals to provide a high degree of solutions. We perform our best to provide customized solutions to our clients considering Clients’ corporate culture,
management style, and philosophy.

COST-EFFECTIVE QUALITY

We believe that each penny of our client should run through the most remunerative channel. Hence we provide effective HR solutions towards profit maximization of our clients.

Industry Recruitment/Placement Agencies

No. of Employees 40

Location Chandigarh

Website https://talentscrew.com/jobs/s.r.-recruiters-jobs/177583

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