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Customer Service Executive


Globiva
Experience : 1 - 2 Years
Location: : Gurgaon
Salary : Rs. 18k - 25k Per Month
Openings : 13
Gender Preferrence : Any
Industry : BPO Callcenter
Qualification :
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Customer Service, Customer Support, Sales Executive, Client Services, Customer Care, Tele Sales Officer


Job Description

Job Responsibilities:

  • Access and maintain customer accounts by recording account information
  • Resolve the customer's problems by; identifying the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; taking follow-up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing their needs
  • Prepare reports of product or service by collecting and analyzing customer information

Eligibility: 


Voice process for Amex Insurance 
Fresher are eligible and can apply
Timing 9:30 AM to 6:30 PM
Days working: 6 days
Salary between 18-25k (In Hand)

Globiva is a leading Business Process Management company. We offer business value to our clients through innovative solutions and operational excellence in key industry verticals, including banking and financial services, insurance, manufacturing, telecommunications, travel and hospitality, e-commerce and retail. Our services include end to end solutions through Omni Channel platform by integrating voice, email, chat and social media. Our services are customized to meet ever growing and constantly evolving demands of end customers through innovative solutions.

Globiva also delivers an entire spectrum of BPM services in customer interaction services, finance and accounting, human resource and back office services. Globiva provides complete flexibility of services to its clients and works on multiple engagements that encompasses:

  • Pure play outsourcing
  • Virtual Captives
  • Build, Operate and Transfer models
  • Joint venture with customers & its references
  • Consulting and Project based assignments

Industry BPO / Call Centre / ITES

No. of Employees 10

Location Delhi

Website https://talentscrew.com/jobs/globiva-jobs/630841

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