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CUSTOMER SERVICE ASSOCIATE


S.R. Recruiters
Experience : 1 - 3 Years
Location: : Chandigarh | Mohali | Panchkula
Salary : Rs. 13k - 19k Per Month
Openings : 1
Gender Preferrence : Female
Industry : Educational/Training
Qualification : BCA (Bachelor of Computer Application), MCA (Master of Computer Application), B.A (Bachelor of Arts), B.Com (Bachelor of Commerce ), B.Sc. (Science)
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Customer Support Specialist, Customer Care Executive, Telecaller, Telecalling Executive


Job Description

Job Summary:

We are an online education company in need of a Customer Support Associate with excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage. Flexibility to work in rotational shifts during day and punctuality to work is a must. Interact with customers through Calls (Voice Process) connectivity, CSAT etc. Maintains customer records by updating account information in the database. Understand the customers query and identify the customers need and give the best resolution to the customer and forward to the concerned department. Recommend potential products or services to customers by analyzing customer needs. Maintain relationships with customer by providing support, information, and guidance and providing them with utmost satisfaction on the product they purchase.

Responsibilities and Duties:

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms

 

Key Skills:


  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multi-task, organize, and prioritize work, • should have a creative mindset and a PC literate. • Self-starter with minimum supervision • Excellent communication & interpersonal skills ( both written & verbal • Knowledge of Project Management techniques • Flexibility & Adaptability

Required Experience and Qualifications

  • Graduate 
  • At least 1 - 3 years' of relevant work experience

Job Type: Full-time

Salary: 15,000.00 to 20,000.00 / month

S.R. Recruiters is counted amongst the leading names in the placement industry. We are in the business of providing best-in-class placement services to clients at the most affordable charges. Being a customer-centric firm, we have always aimed at attaining the utmost customer satisfaction by providing superior class placement services to both candidates and organizations. The list of placement services that we offer comprises career consultancy services, manpower recruitment services, HR consultancy services, freelancer services, training services, and placement consultancy services. We cater to various industries such as pharmaceuticals, BPO, IT, FMCG, immigration, real estate, manufacturing, automobiles & engineering, banking & finance, office & backend office jobs, insurance, event management, sales & marketing, export/ Import IT/ ITES, medical/ healthcare, retail, construction and technical.

S.R. Recruiters is an MSME certified recruitment agency located at Chandigarh (Punjab, India) having Pan India operation and was incorporated in the year 2018. S.R. Recruiters has become a promising name in the placement industry in a short period under the leadership of Mr. Vijay Kumar (owner).

TEAM POWER

This calls for our team to possess sensitivity, rigor and demands a high degree of positioning and persuasion skills. At S.R., the client will always have the advantage of dealing with the best-suited consultant committed to providing the highest level of service. As our Group Tag Line says We Serve “Quality”, We ALL Strongly believe in “QUALITY” and NOT “QUANTITY”.

HOW WE DIFFER?

At S.R. Recruiters, we believe that we are an extension of our client’s HR team and must perform as a responsible representative of their organization. We, further, like to highlight the following for the comfort level of our prospective clients. Our database has been constructed with years of experience, dedicated resources including references, headhunting, media and job fairs. We continually emphasize upgrading the database by exploring new resources.

CUSTOMIZED SOLUTIONS

We understand that the requirement of each client is unique, so we provide a fresh perspective & young talent of management professionals to provide a high degree of solutions. We perform our best to provide customized solutions to our clients considering Clients’ corporate culture,
management style, and philosophy.

COST-EFFECTIVE QUALITY

We believe that each penny of our client should run through the most remunerative channel. Hence we provide effective HR solutions towards profit maximization of our clients.

Industry Recruitment/Placement Agencies

No. of Employees 40

Location Chandigarh

Website https://talentscrew.com/jobs/s.r.-recruiters-jobs/177583

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