BPO, Customer Care, Non Voice Process, Non Voice Bpo
We are hiring a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core motto for every action and decision.
Previous experience in a customer support role would be preferred.
Updated track record of over-achieving quota.
proficiency in the phone and verbal communication skills along with good listening.
Good knowledge of CRM systems and practices.
Customer satisfaction and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively in accordance with the set priorities.
• Proficiency in communication, customer service attitude and problem-solving ability
• Empowered Grammatical and sentence formation skills
• Good vocabulary and use of common phrasing in a language supported by the agent
• Proficiency in reading and comprehending the written English language
• Attentive listening – able to listen and probe in order to recognize important information
and identify customer needs
• Resolve complex issues and customers.
• Typing speed of > 30 WPM.
S.R. Recruiters is counted amongst the leading names in the placement industry. We are in the business of providing best-in-class placement services to clients at the most affordable charges. Being a customer-centric firm, we have always aimed at attaining the utmost customer satisfaction by providing superior class placement services to both candidates and organizations. The list of placement services that we offer comprises career consultancy services, manpower recruitment services, HR consultancy services, freelancer services, training services, and placement consultancy services. We cater to various industries such as pharmaceuticals, BPO, IT, FMCG, immigration, real estate, manufacturing, automobiles & engineering, banking & finance, office & backend office jobs, insurance, event management, sales & marketing, export/ Import IT/ ITES, medical/ healthcare, retail, construction and technical.
S.R. Recruiters is an MSME certified recruitment agency located at Chandigarh (Punjab, India) having Pan India operation and was incorporated in the year 2018. S.R. Recruiters has become a promising name in the placement industry in a short period under the leadership of Mr. Vijay Kumar (owner).
This calls for our team to possess sensitivity, rigor and demands a high degree of positioning and persuasion skills. At S.R., the client will always have the advantage of dealing with the best-suited consultant committed to providing the highest level of service. As our Group Tag Line says We Serve “Quality”, We ALL Strongly believe in “QUALITY” and NOT “QUANTITY”.
HOW WE DIFFER?
At S.R. Recruiters, we believe that we are an extension of our client’s HR team and must perform as a responsible representative of their organization. We, further, like to highlight the following for the comfort level of our prospective clients. Our database has been constructed with years of experience, dedicated resources including references, headhunting, media and job fairs. We continually emphasize upgrading the database by exploring new resources.
We understand that the requirement of each client is unique, so we provide a fresh perspective & young talent of management professionals to provide a high degree of solutions. We perform our best to provide customized solutions to our clients considering Clients’ corporate culture,
management style, and philosophy.
We believe that each penny of our client should run through the most remunerative channel. Hence we provide effective HR solutions towards profit maximization of our clients.
Industry Recruitment/Placement Agencies
No. of Employees 40