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Urgently need Fresher for Okhla , Delhi location.
Graduation must , Good communication skills are must in English.
The role:
Handling social media channels for OneDirect and its clients which includes capturing all relevant mentions and responding to them across social media channels.
Report any mentions that require client intervention and ensure timely and adequate response.
Raise tickets and bucket mentions in the correct category for reporting.
Ensuring seamless communication with OneDirect Clients so that all responses posted to the customers are in line with client persona.
Gather broad insights about each client, the kind of mentions (complaints/queries/feedback) by their customers and report the same
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