Established late in 2006, with headquarter in Egypt and branches in Germany, KSA and Qatar, SIGMA IT has become one of the largest regional IT services organizations in EMEA region. Geared to providing a wide range of integrated IT services and dedicated to empower regional and global clients with exceptional solutions that punctually addresses to clients’ needs and requirements, SIGMA IT has been successfully offering a wide range of IT solutio

Job Description

- Planning, conception and organization in the introduction and further development of telecom and call center systems with a focus on Genesys
- Installation of the TK components and services as well as commissioning and support
- Maintenance and optimization of the systems, their components and the services in the networks of the customers

Qualification

- Strong configuration knowledge of the call center Platform Genesys
- Several years of experience in call center infrastructures
- Sound knowledge in the telecommunications environment
- Very good knowledge in the TCP / IP environment
- Very good knowledge of MS Office products
- English Fluent is a MUST