WFM Manager

: 9 - 12 Years
: Gurugram, Haryana, India
Salary : 1500000-1800000 Rs.
Openings : 1
Job Function : Customer Service Manager
Industry : Business Services
Qualification : Any Graduation , MBA
Certification Required (if any) : Not Mentioned
Notice Period : 0

Key Skills

WFM Manager

Job Description

Proven experience in process improvement, change management and overall operational excellence (LEAN or Six Sigma certification preferred)
Must be able to multi-task, be detail oriented and possess strong project management/ organizational skills
Presentation/Communication Skills
Excellent interpersonal and written communication skills
Build Effective Teams
Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams
Technical Skills/Learning
Strong quantitative and analytical skills
Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)
Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)
Experience with Tableau or other cube-based analytics platform is preferred

Company Info.


Something great has happened… Two industry leaders have come together to create the world’s greatest customer engagement services company. Watch for changes in the coming weeks as we combine websites to create an optimal experience.

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