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Customer Service Executive-CCE-US Process

QuleTel Resource
: 0 - 2 Years
: Pune
Salary : Rs. 10k - 29k Per Month
Openings : 12
Job Function : Customer Services
Industry : Customer Service
Qualification : 12th
Certification Required (if any) : Not Mentioned
Notice Period : Not Mentioned

Key Skills

Communication, ENGLISH SPOKEN, Voice


Job Description

We welcome Experienced or Freshers with excellent communication skills, smart working, and learning attitude.

Will be an advantage for candidates with experience in debt collections.

At least 6 months to 1-year experience in International voice process (BPO industry).
Good Communication Skill
Fluent English

 

Responsibilities and Duties:

  • Making Calls in US and Canada.
  • Keep tracking outstanding Accounts and debts
  • Plan a course of action to recover owed money
  • Locate and contact debtors
  • Negotiate payoff deadlines and payment plans
  • Handle customers' questions or complaints
  • Identify gaps in the system and recommend solutions
  • Build trust with debtors
  • Update account status and database regularly
  • Comply with requirements when legal action is unavoidable

Job Time : (US shifts) timing between 5:30 pm & 9:30 am IST.

Unlimited Incentives

Sundays fixed off (Alternate Saturdays).

Company Info.

QuleTel Resource

The name QuleTel is rooted in the equity the company has built over the years and embodies its mission:

  • To be the first source of excellence for its customers.
  • To be the first source that inspires and drives employees to fulfill their aspirations.

With an objective in mind to provide some of the best services in the outsourcing industry, in the year 2010, a Company called QuleTel was formulated. In the&

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