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Telecaller ( International BPO)

K. S. Consultant
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  • Experience

    1 - 3 Years
  • Salary

    Rs. 25k - 30k Per Month
  • No. Of Opening

    100
  • Location

    Gurugram, Haryana, India
  • Job Function

    Communication
  • Industry

    Information Technology Voice
  • Qualification

    BCA (Bachelor of Computer Application), B.A (Bachelor of Arts), B.Com (Bachelor of Commerce ), B.Sc (Bachelor of Science )
  • Certification Required (if any)

    Not Mentioned
  • Notice Period (in days)

    Not Mentioned

Key Skills

Customer Service

Job Description

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Obtains client information by answering telephone calls; interviewing clients; verifying the information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Company Info.

K. S. Consultant

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