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customer Care Executive

FEATURED Conneqt Business Solution Limited
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  • Experience

    0 - 3 Years
  • Salary

    Rs. 13k - 20k Per Month
  • No. Of Opening

    100
  • Location

    noida
  • Job Function

    BPO voice executive
  • Industry

    Customer Service
  • Qualification

    12th, Any Graduation
  • Certification Required (if any)

    Not Mentioned
  • Notice Period (in days)

    0

Key Skills

Customer Service, Inbound, Voice Process

Job Description

JOB DESCRIPTION:              

 

Job Summary:  

 

Inbound customer service for Paytm which would cater to various customer segments.

 

Broad Responsibilities/ Major Deliverables: 

 

  • Listening and understanding the customer’s requirements.
  • Provide product / service details & benefits to Customers through calls.
  • Asking the correct questions – probing and prompting the customer wherever required
  • Timely and accurate capturing all the information given to the customer.

·         Staying current with knowledge of product offered to the client.·         Ensure full adherence to all the quality parameters.  ·         Cooperate with other Team members, SMEs and Team Leaders.·         Ensure 100% adherence to schedule.

  • Escalating the call to the team leader / manager, wherever desirable
  • Handling irate / demanding customers where necessary, in a tactical manner.

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MINIMUM SKILLS REQUIRED:

Qualifications

Graduate and Undergraduate

Experience

6 months above experience any stream. Ready to work for 24*7 Shift.

Age

18 years onwards

Aptitude

WrittenTest

Languages

Any one language either Marathi or Gujarati or Assamese and other languages also with Hindi and English

Key Competencies

Good communication skills, have pleasing telephone etiquettes, Customer focus, and willingness to learn.

                                            

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LANGUAGE SPECIFICATION: English / Hindi

 Address:-

C56A, Plot No.-10/11, Sec -62, Noida - 201301

Contact Person:-  

Ravi- 8826490178

Saras-9582222648

Company Info.

Conneqt Business Solution Limited

Conneqt Business Solutions is a subsidiary of Quess Corp.India’s leading business services provider. Quess is committed to providing a world-class customer experience while continuously working towards creating better lives.. 

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