Customer Service Representative

Expedia Group
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  • Experience

    2+ Years
  • Salary

    Salary Not Disclosed By Employer
  • No. Of Opening

  • Location

    Gurgaon, Haryana, India
  • Job Function

  • Industry

    Information Technology
  • Qualification

    BE/BTech, BCA (Bachelor of Computer Application), MCA (Master of Computer Application), Any Graduation , MBA
  • Certification Required (if any)

    Not Mentioned
  • Notice Period (in days)

    Not Mentioned

Key Skills

Customer Service, Customer Relationship Management (CRM), Customer Support Specialist

Job Description

Customer Service Representative

Who You Are

  • Customer centric attributes and traveller-focused with the ability to work effectively and professionally with both internal and external Customers.
  • Ability to perform work activities requiring negotiating, instructing, persuading or speaking with others.
  • Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrate strong research skills in all lines of business.
  • Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or Customers.
  • Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment.
  • Strong verbal and written communication skills to assess Customer needs and adjust communication style accordingly.
  • Excellent interpersonal skills with ability to positively influence others.
  • Strong organisational skills with ability to effectively manage competing priorities.
  • Strong technical skills and computer knowledge, including all Microsoft Office programs, with preference for extensive knowledge of Expedia Inc. Tools, Amadeus & Worldspan (GDS knowledge Proficiency with Website and Functionality)
  • Thorough and complete knowledge of travel industry procedures, policies and applications in UK & Ireland
  • Ability to identify business inconsistencies and/or red flags
  • Creative problem-solving skills
  • Educated to Advance Level or Senior School equivalent at least Personal experience of key social media platforms – Facebook, Twitter, G+ - and good knowledge of how the platforms work (shares, likes, RTs, DMs etc.)
  • Optional: experience of managing social media on behalf of a corporate client
  • Knowledge of case management software and tools
  • Excellent written and spoken English, and a demonstrable interest in English language (ie film, books etc.)
  • Optional: knowledge of a social media management tool – for example Hootsuite
  • Ability to understand and empathise customer issues, and provide accurate answers in response

Company Info.

Expedia Group

Expedia Group (NASDAQ: EXPE) is the world's travel platform, with the power to bring the world within reach for millions of people. Our extensive brand portfolio includes some of the world’s most trusted online travel brands, powered by the most knowledgeable, passionate and creative people in our business. Our travelers, our teams and our partners are our priority because we recognize the importance of what we do. Travel makes people be

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